1. Capture knowledge
Interview technical staff, users and vendors and review existing systems and records.
← Back to specialist services
Technical documentation & knowledge recovery
Turn critical IT knowledge into documentation the business can actually use.
When important technology knowledge lives in one person's head, the business carries an unnecessary operational risk. Solidity Technology captures systems, procedures and dependencies in clear documentation that supports operations, recovery, handover and future projects.
05Where this service helps
When the technical answer is not obvious.
We convert undocumented knowledge into practical diagrams, runbooks, procedures and support records that another competent person can actually use during operations, recovery or handover.
- Key IT staff or contractors are leaving without a structured handover
- Recovery steps are known informally but not documented
- Network and application diagrams are out of date or missing
- Users rely on tribal knowledge for business-critical procedures
- Vendors support systems without the business holding its own records
- Management needs evidence of controls, ownership and recovery readiness
✓What you receive
Evidence, documentation and a practical path forward.
The engagement is scoped around a defined business problem. Work is documented so the client retains the findings and can act on them internally or with existing technology suppliers.
- Current-state architecture and dependency diagrams
- System administrator and operations guides
- Disaster recovery and service restart runbooks
- Standard operating procedures and user manuals
- Access, vendor, certificate and integration registers
- Document ownership, review dates and maintenance recommendations
How the engagement works
A controlled investigation, not guesswork.
We begin with the business impact, work through the relevant technical layers and finish with documented findings and clear next actions.
2. Validate reality
Compare documentation against the live environment rather than simply rewriting old documents.
3. Structure the material
Create clear diagrams, procedures, registers and reference guides for the intended audience.
4. Establish ownership
Assign document owners and review cycles so the new documentation does not become obsolete.
Frequently asked questions
Questions about this specialist service.
Can you document a system you did not build?
Yes. In many cases the objective is specifically to reconstruct reliable documentation for an existing or inherited environment.
Can documentation be stored in SharePoint?
Yes. SharePoint can be an effective controlled knowledge base when permissions, versioning, metadata and ownership are designed properly.
Do you produce both technical and user documentation?
Yes. The format can be tailored for administrators, executives, service desk staff, operational users or vendors.
Related capabilities
Specialist services that often work together.
SharePoint Business Solutions
Explore this related Solidity Technology specialist capability.
View service →Legacy System Discovery
Explore this related Solidity Technology specialist capability.
View service →Critical System Recovery
Explore this related Solidity Technology specialist capability.
View service →Have a system nobody fully understands, data that does not reconcile or a technical problem that keeps returning?Let's open a discussion on how we can help your team or business.
Book a consultation