Level 3 troubleshooting across Microsoft 365, SharePoint, SQL and data systems, infrastructure and legacy technology. We assess the problem, confirm the scope and agree on the next step with you.
24/7 on-call requests, subject to technician availability. Response and resolution times are not guaranteed unless separately agreed.
All prices are in Australian dollars. GST-inclusive totals are shown below.
If we resolve the problem during the first 15-minute technical assessment, there is no charge.
The clock starts when the assessment begins, not while your request waits in the queue. Free assessment time is never charged retrospectively.
+ GST · $137.50 including GST
After the free assessment and your approval, billed in 15-minute increments: $31.25 + GST per increment.
Business hours: Monday–Friday, 8:30 am–5:30 pm Brisbane time (AEST), excluding Queensland public holidays.
+ GST · $214.50 including GST
Approved paid work has a one-hour minimum, then 15-minute increments. The free assessment remains free.
Applies outside business hours or where emergency-rate work is expressly agreed. Availability is confirmed before a session.
No automatic charging: registration is a support request. Before paid work starts, we confirm the scope, rate, minimum charge and estimate or spending limit, and obtain your approval. Substantial forensic investigations, recovery projects and legacy replacements are scoped and quoted separately. Third-party costs require approval.
Provide contact and billing details, describe the issue and review the service terms. Only a person authorised to act for the business and the affected systems should register.
We review your request, resolve any questions about the terms and confirm availability. Your technician then sends a Zoho Assist invitation or session code. You approve access on your device.
We assess for up to 15 minutes free. If more work is needed, you choose whether to approve the proposed paid work. You can end an attended session at any time.
Remote support uses Zoho Assist. You may need to run its official support application. Unattended access, session recording and ongoing management are not authorised merely by submitting this form.
For businesses needing ongoing help, retainers reserve agreed hours each month. Mention the plan you are interested in when registering. We will confirm capacity and issue a separate Service Order before any retainer starts.
| Plan | Hours / month | Hourly rate, ex GST | Monthly, ex GST | Monthly, inc GST |
|---|---|---|---|---|
| Foundation | 20 | $120 | $2,400 | $2,640 |
| Professional | 40 | $115 | $4,600 | $5,060 |
| Enterprise | 80 | $110 | $8,800 | $9,680 |
| Dedicated | 160 | $100 | $16,000 | $17,600 |
Reserved hours are not unlimited support. Standard terms provide an initial three-month commitment, monthly advance billing and expiry of unused hours unless otherwise agreed. Emergency work remains $195/hour + GST unless the Service Order specifies otherwise. Dedicated includes priority 24/7 standby under the agreement, not unlimited after-hours labour or guaranteed resolution.
Please read before submitting: Master IT Services Agreement v1.5, 30 July 2026 and Privacy Policy. The free assessment and separate paid-work approval rules above apply to this request.
Your registration details are processed through Zoho Assist and used by Solidity Technology to respond, arrange support and maintain service records. Do not enter passwords, payment-card numbers or confidential system data. Billing details are for invoicing, not an automatic payment authority.
If you choose an option requesting clarification, we will contact you first and will not begin work until the terms and access are agreed. For urgent assistance, call 1800 490 660.
If the form does not load, open the secure Zoho registration form or call us.
We handle a broad range of business technology. We confirm whether the issue is within scope during assessment. Specialist vendors, hardware, licensing or system access may be needed, and we do not promise that every issue can be resolved remotely.
We explain what we found and propose the next steps. You can stop after the free assessment, request a quote or approve paid work. There is no retrospective charge for the free assessment.
After reviewing your registration and confirming consent, your technician sends a Zoho Assist link or session code. Only join a session you have arranged with Solidity Technology. Call 1800 490 660 if you need to verify the invitation.
Describe the issue without uploading confidential records. We agree on an investigation scope and appropriate access or evidence-handling arrangements before work begins. Preserve existing data and backups while awaiting advice.
Support offer version 1.0 · 2 November 2026 · hello@soliditytechnology.com