1. Define the business process
Agree the start, finish, business outcome, owners, exceptions and current pain points.
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Business process investigation
Business process & data flow mapping for complex operations.
Understand how work and information really move through your organisation. Solidity Technology maps the people, systems, databases, approvals and manual steps behind a business process so gaps, duplication, risk and modernisation opportunities become visible.
03Where this service helps
When the real process is more complicated than the procedure.
Many critical processes evolve over years across spreadsheets, applications, emails, databases and individual workarounds. We reconstruct the end-to-end process and data movement so management can see how the business actually operates.
- The documented process no longer matches how staff actually work
- Information is entered multiple times across different systems or spreadsheets
- Teams disagree about where a number, status or approval originates
- A legacy application is being replaced and dependencies are unclear
- Manual handoffs create delays, rework or avoidable errors
- Management needs a reliable current-state map before automation or ERP change
✓What you receive
A documented current state and a practical improvement path.
The output is designed to be usable by executives, operational teams, internal IT, developers and implementation partners—not just a consulting diagram that sits on a shelf.
- End-to-end business process maps and responsibility points
- Data-flow diagrams showing sources, transformations and destinations
- System, spreadsheet, database and manual handoff inventory
- Ownership, approval and control gaps
- Duplicate entry, reconciliation and exception points
- Prioritised recommendations for simplification, automation or migration
How the engagement works
Follow the process from business outcome back to systems and data.
We combine staff interviews, existing documentation and controlled technical review to build a current-state picture that can be validated by the people who own the process.
2. Trace people, systems & data
Map each handoff, application, spreadsheet, database, approval and integration involved.
3. Validate the current state
Review the map with process owners and technical stakeholders to resolve gaps and contradictions.
4. Prioritise improvements
Document practical opportunities for simplification, controls, automation, migration and ownership.
Frequently asked questions
Questions about this specialist service.
Can this be done before replacing an ERP or legacy system?
Yes. Current-state process and data-flow mapping is often one of the most valuable discovery activities before selecting or implementing a replacement platform.
Do you need write access to our business systems?
Normally no. Discovery can begin with interviews, documentation and read-only technical access. Any deeper access is agreed and controlled separately.
Can the maps be used by our existing MSP, developer or implementation partner?
Yes. The deliverables are designed to become client-owned working documentation that can support internal teams and external suppliers.
Related capabilities
Specialist services that often work together.
Legacy System Discovery
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View service →SQL & Data Forensics
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View service →ERP & Business Systems Advisory
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View service →Have a system nobody fully understands, data that does not reconcile or a technical problem that keeps returning?Let's open a discussion on how we can help your team or business.
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